In the pursuit of our strategic agenda “digital & face to face”, Postbank is challenging industry standards by designing a digital customer journey while at the same time strengthening the financial position of the bank. A core initiative addressing the changing consumer landscape and that underlines the leading position of Postbank with regard to digital trends, is executed in the consumer credit segment. The customer experience and economic efficiency of the bank is fundamentally improved within the framework of end-to-end optimization.
Postbank Inhouse Consulting takes a leading role in the initiation and implementation of the project while securing the project’s success in close cooperation with all involved parties. The scoping, development of sound business cases and support of the senior management in decision-making are just a few tasks in which our Inhouse Consulting division was heavily involved with its expertise.